Privacy Policy

1. Who We Are

Front Range Drain & Sewer ("we," "us," or "our") is a Colorado owner-operated drain, sewer, and septic service based in Evergreen, CO. This policy describes how we collect, use, and safeguard information you share with us through our website, phone calls, and SMS messages.

2. Information We Collect

• Contact details you provide on forms: name, phone number, email, service address, and any notes about the work you need.
• SMS opt-in records: phone number, timestamp, IP address, and the consent language shown to you at sign-up.
• Call records when you phone us (number, date, time, and any voicemail content).
• Basic site analytics such as pages visited, browser type, and referring source.

3. How We Use Your Information

• To schedule, dispatch, and complete the service you request.
• To send appointment confirmations, on-the-way notifications, and quote follow-ups by phone, email, or SMS.
• To respond to questions and provide customer support.
• To meet legal, tax, and licensing obligations.

We do not sell, rent, or share your personal information with third parties for their marketing purposes. Mobile information and SMS opt-in data is never shared with or sold to third parties or affiliates for marketing or promotional purposes.

4. SMS Messaging Program

If you opt in to SMS, you will receive transactional and customer-care messages from Front Range Drain & Sewer such as appointment confirmations, technician ETAs, quote follow-ups, and occasional service reminders. Message frequency varies by job. Message and data rates may apply.

Reply STOP at any time to unsubscribe. Reply HELP for help, or call (720) 668-2393. Carriers are not liable for delayed or undelivered messages.

We retain SMS consent records (including opt-in source, timestamp, and the consent text shown) for the period required by carrier and regulatory rules.

5. Service Providers

We use trusted vendors to operate our business (such as scheduling software, SMS delivery providers, payment processors, and website hosting). These providers may process your information only to perform services for us and are contractually required to protect it.

6. Data Retention & Security

We keep customer records for as long as needed to service your account, comply with legal obligations, and resolve disputes. We use reasonable administrative, technical, and physical safeguards to protect your information.

7. Your Rights

You may request a copy of the personal information we hold about you, ask us to correct or delete it, or withdraw SMS consent at any time. To make a request, call (720) 668-2393 or email jason@frontrangedrainsewer.com.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above shows when it was last changed. Continued use of our website or SMS program after an update means you accept the revised policy.

10. Contact

Front Range Drain & Sewer
Evergreen, CO 80439
Phone: (720) 668-2393
Email: jason@frontrangedrainsewer.com